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JFX Technologies jual Aspect Call Center Software dengan harga terbaik di Jakarta, Indonesia. Dapatkan harga Aspect Call Center Software dengan menghubungi sales@jfxtechnologies.com. Kami juga jual produk Contact Center lainnya baik dari Aspect ataupun merk lain, klik disini untuk pilihan produk Contact Center lainnya. Berikut penjelasan singkat mengenai Aspect Call Center Software, atau untuk informasi datasheet bisa download disini

Aspect’s Call Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.

Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact. And with less hassle getting things done.

CALL CENTER CAPABILITIES OVERVIEW

CLOUD CONTACT CENTER
Use the power of the cloud to effortlessly keep up to date with the latest customer engagement technologies that boost customer satisfaction while enjoying the advantages of first-class contact center operational reliability and flexibility along with lower overall costs.

AUTOMATIC CALL DISTRIBUTOR (ACD)
Automate the entire inbound customer interaction – from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys.

MULTI-CHANNEL
Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.

AUDIO AND VIDEO CHAT
With a push of the button, make possible audio-only or audio and video conversations between enterprise contact centers and customers on the Web or mobile apps.

TOLL-FREE SMS
Give customers the convenience of using the same toll-free number to call – or text – your contact center.

PROACTIVE OUTBOUND
Drive automated outbound, high-touch, multichannel campaigns. Business rule flexibility improves right party contacts, thereby improving collections and sales rates – while helping companies meet regulatory, security and customer satisfaction requirements and goals.

FRAUD DETECTION
Reduce fraud and build trust with your customers – using consumer behavior & mobile location to detect fraud risk.

AUTO DIALER
Use this comprehensive set of automated dialing options including preview, precision and predictive dialing as part of a multichannel contact strategy that includes proactive outreach to achieve greater agent efficiency, support regulatory compliance and improve customer satisfaction.

Selain jual Aspect Call Center Software JFX Technologies juga menerima jasa instalasi dan maintenance Contact Center dengan harga bersaing. Kami tidak sekedar jual Aspect Call Center Software, tetapi juga memberikan jaminan atas barang yang anda beli.